Terms of service
Terms of Service
Welcome to Sky Blue Vape Lounge. By using our website or placing an order with us, you agree to the following Terms of Service. Please read these terms carefully before making a purchase.
If you have any questions about these terms, please contact Sky Blue Vape Lounge through our website.
1. Definitions
For the purposes of these Terms of Service:
“Sky Blue Vape Lounge”, “we”, “us” or “our” refers to the business operating the Sky Blue Vape Lounge website and stores.
“Website” refers to the Sky Blue Vape Lounge online store.
“Goods” or “Products” refers to any items purchased from us.
“You” or “Your” refers to the customer using the website or purchasing products from us.
“Personal Information” refers to information you provide to us when using the website, creating an account or placing an order.
2. Age Restrictions
Sky Blue Vape Lounge sells age-restricted vaping products.
You must be 18 years of age or over to purchase vaping products from our website or stores.
By placing an order with us, you confirm that you are at least 18 years old and legally permitted to purchase the products ordered.
We reserve the right to carry out age-verification checks and may refuse or cancel an order if we are unable to verify that the purchaser meets the legal age requirements.
Vaping products may contain nicotine, which is an addictive substance. Products containing nicotine are intended for adult users only.
3. Your Responsibilities
When using our website or placing an order, you agree:
- To provide accurate, current, and complete information.
- To make payment for any products ordered.
- Not to impersonate another person or provide false information.
- To ensure that the payment method used belongs to you or that you have permission to use it.
- To comply with all applicable laws when purchasing and using our products.
You are responsible for checking that the products you order are suitable for your intended use and compatible with your existing equipment where applicable.
4. Products and Website Information
We make every effort to ensure that product descriptions, images, prices and availability shown on our website are accurate.
However, product packaging, colours, specifications or appearance may occasionally differ slightly from the images shown.
We reserve the right to:
- Update product information.
- Change prices.
- Correct errors.
- Withdraw products from sale.
- Change product specifications where necessary.
- Temporarily suspend products or services.
Where a significant change affects an order you have already placed, we will contact you where appropriate.
5. Orders
When you place an order through our website, you are making an offer to purchase the products in your basket.
Receiving an order confirmation does not necessarily mean that we have accepted your order.
A contract between you and Sky Blue Vape Lounge is formed when your order has been accepted and dispatched.
We reserve the right to refuse, restrict or cancel an order where necessary. This may include circumstances involving:
- Suspected fraud.
- Payment problems.
- Age-verification issues.
- Incorrect pricing.
- Stock availability.
- Errors in product information.
- Unusually large quantities.
- Suspected resale or commercial purchasing where restrictions apply.
If we cancel an order after payment has been taken, the appropriate amount will be refunded.
6. Prices and Payment
All prices displayed on our website are shown in pounds sterling unless stated otherwise.
Where applicable, prices include VAT.
The price you pay will normally be the price displayed when you place your order.
Payment must be successfully authorised before an order can be processed.
Payment providers may carry out security and validation checks. We are not responsible for delays caused by your bank, card issuer or payment provider.
We reserve the right to correct genuine pricing errors.
If an incorrect price affects an order you have already placed, we may contact you to allow you to proceed at the correct price or cancel the affected item.
7. Product Availability
All products are subject to availability.
Adding a product to your basket does not reserve the item.
If a product becomes unavailable after you place an order, we will contact you and may offer:
- A suitable alternative.
- A partial refund.
- A full refund for the unavailable item.
8. Delivery
Estimated delivery dates and times are provided as guidance only and are not guaranteed.
Delays may occasionally occur due to circumstances outside our reasonable control, including courier delays, severe weather, public holidays or other disruptions.
Customers are responsible for providing a complete and accurate delivery address.
Please refer to our Shipping Policy for further information about delivery methods, charges and estimated delivery times.
9. Ownership and Risk
Responsibility for the goods passes to you once they have been delivered to you or to another person nominated by you.
Ownership of the goods passes to you once we have received full payment for them.
10. Cancellation and Returns
Your rights to cancel an order, return unwanted goods or report defective products are explained in our Refunds & Returns Policy.
Unless an exception applies, eligible unwanted products must be unused, unopened and in their original packaging.
Due to hygiene and health and safety requirements, opened or used vaping products may not be eligible for return unless they are faulty.
Nothing in these Terms of Service affects your statutory rights.
11. Faulty or Damaged Products
If you believe a product is faulty, damaged or incorrect, please contact us as soon as possible.
We may ask you to provide photographs, product details or return the product so that it can be inspected.
Products damaged as a result of misuse, neglect, accidental damage, incorrect installation or normal wear and tear may not qualify for a refund or replacement.
Please refer to our Refunds & Returns Policy for full details.
12. Refused or Uncollected Deliveries
If an order is returned to us because it was refused, not collected or could not be delivered because of information supplied by the customer, we may treat the order as a customer cancellation.
Once the goods have been returned and inspected, eligible product costs will be refunded.
Original delivery charges may not be refundable.
We may also deduct reasonable return delivery or handling charges where appropriate.
This does not apply where the return has resulted from an error by Sky Blue Vape Lounge or where the goods are faulty or not as described. This approach reflects the corresponding section in Ultimate Juice’s current terms.
13. Promotions and Discounts
Promotional offers, discount codes, bundles and special prices may be subject to additional conditions.
Unless specifically stated:
- Promotions cannot be exchanged for cash.
- Discount codes cannot be combined.
- Promotions may be changed or withdrawn.
- Offers are subject to availability.
- Some products may be excluded.
- Promotional pricing may only apply for a limited period.
Where specific promotional terms are displayed, those terms will apply in addition to these Terms of Service.
14. Personal Information and Privacy
We collect and process personal information in order to operate our website, process orders, provide customer service and fulfil our legal obligations.
Your information will be handled in accordance with our Privacy Policy.
Where you have given the appropriate consent, we may also contact you regarding products, promotions or other marketing communications.
You can withdraw marketing consent where applicable.
15. Intellectual Property
The content of the Sky Blue Vape Lounge website, including branding, logos, graphics, photographs, written content and website design, may be protected by intellectual property rights.
You must not reproduce, copy, distribute or commercially exploit website content without permission from the relevant rights holder.
16. Website Availability
We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted access.
We may temporarily suspend or restrict access for maintenance, security updates, technical problems or circumstances outside our control.
We are not responsible for losses caused solely by temporary website unavailability where we have taken reasonable steps to operate the service correctly.
17. Limitation of Liability
Nothing in these Terms of Service excludes or limits liability where it would be unlawful for us to do so.
Subject to applicable law, we will not be responsible for losses that:
- Were not reasonably foreseeable.
- Result from misuse of a product.
- Result from your failure to follow instructions.
- Result primarily from your breach of these terms.
- Are business or commercial losses where products were purchased as a consumer.
Your statutory consumer rights remain unaffected. Ultimate Juice’s terms similarly state that its liability provisions do not limit applicable UK consumer rights.
18. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control.
These may include courier disruption, severe weather, industrial action, technical failures, transport disruption, government restrictions or other unforeseen events.
We will take reasonable steps to minimise disruption where possible.
19. Changes to These Terms
We may update these Terms of Service from time to time.
Any updated version will be published on our website.
The terms that apply to an order will normally be those in force at the time that order was placed.
20. Severability
Each section of these Terms of Service operates separately.
If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
21. Third-Party Rights
These Terms of Service are between Sky Blue Vape Lounge and the customer.
Unless required by law, no other person has the right to enforce them.
22. Governing Law
These Terms of Service are governed by the laws of England and Wales.
Any dispute will be dealt with by the appropriate courts in accordance with applicable UK law. Ultimate Juice’s current terms likewise specify English law and UK court proceedings.
23. Complaints
If you are unhappy with an order, product or service, please contact Sky Blue Vape Lounge so that we can try to resolve the issue.
Please provide your order number and as much information as possible about the problem.
24. Contact Us
If you have any questions regarding these Terms of Service, an order or your rights as a customer, please contact Sky Blue Vape Lounge through our Contact Us page.
18+ only. Vaping products may contain nicotine, which is an addictive substance.