FAQ

Yes. You must be 18 or over to purchase vaping and nicotine products from Sky Blue Vape Lounge. Age verification may be required when using our website or completing an order.

We stock a wide range of vaping products, including e-liquids, nicotine salts, 50/50 e-liquids, vape kits, pod kits, big puff vapes, replacement pods, coils, tanks, mods and accessories.

Available nicotine strengths depend on the product. Our ranges may include 3mg, 5mg, 6mg, 10mg, 12mg and 20mg. Check the individual product page to see which strengths are available.

Nicotine salts are designed to provide a smoother inhale at higher nicotine strengths and are commonly used with lower-powered pod kits and MTL devices. Freebase nicotine provides a more traditional throat hit and is often available in strengths such as 3mg, 6mg and 12mg.

VG and PG are the main ingredients used to carry flavour and nicotine in e-liquid. A 50VG/50PG e-liquid provides a balance between flavour, vapour production and throat hit and is generally well suited to lower-powered pod kits and MTL devices.

MTL stands for Mouth To Lung. This style involves drawing vapour into your mouth before inhaling it into your lungs. It normally provides a tighter draw.

RDTL stands for Restricted Direct To Lung. It provides a slightly airier draw than MTL while still offering more resistance than a full direct-to-lung vape.

Always check the compatibility information on the product page before ordering. Replacement pods and coils are usually designed for specific devices or product ranges. If you are unsure, contact us before ordering and we can help you find the correct replacement.

You may need to replace your pod or coil when you notice reduced flavour, a burnt taste, lower vapour production or unusual leaking. Coil lifespan varies depending on your e-liquid, vaping habits and power settings.

After filling a new pod or fitting a new coil, allow the e-liquid time to soak into the coil before vaping. This helps reduce the risk of burning the coil before it is properly saturated.

Yes. We stock replacement pods and coils for a variety of popular vape kits. Visit our Pods & Coils section to browse the available range.

Big Bars are larger-capacity vaping devices and refill systems designed to provide longer use than traditional smaller prefilled devices. Many are rechargeable and use replaceable prefilled pods or refill containers.

Many of the Big Bars we stock are rechargeable using USB-C. Check the individual product description before purchasing, as specifications vary between devices.

Some Big Bar devices are designed to be reused with compatible replacement refills. Always use the refill designed specifically for your device.

We stock a wide range of fruit, mixed fruit, berry, ice, menthol, mint, sweet, candy, dessert, tobacco and drink-inspired flavours. Available flavours vary between brands and ranges.

Yes. We regularly run selected in-store and online promotions. Visit our Promotions page for current offers.

Yes. Our Clearance section includes selected reduced products while stocks last. Clearance lines may not return once sold out.

Royal Mail 48 is £4.99, Royal Mail Tracked 24 is £5.99, Special Delivery by 1pm is £14.99 and Special Delivery by 9am is £29.99. Available services may depend on your postcode.

Yes. We offer free standard UK delivery on orders over £30.

Royal Mail 48 usually takes 2–3 working days. Royal Mail Tracked 24 usually takes 1–2 working days. Special Delivery may arrive the next working day, subject to the selected service and postcode.

Orders are processed on working days, Monday to Friday, excluding bank holidays. Orders placed after the daily dispatch cut-off will normally be processed on the next working day.

Where a tracked service has been selected, tracking information will be provided once your order has been dispatched.

Check your dispatch email and tracking information first. If your order is significantly overdue or tracking has stopped updating, contact us and include your order number.

Please contact us as soon as possible. We cannot guarantee that an address can be changed once the order has entered the dispatch process.

Contact us within 48 hours of receiving your order. Please keep the product and packaging, as we may ask for photographs or additional information.

Contact Sky Blue Vape Lounge with your order number and details of the missing item so we can investigate.

Eligible unused products may be returned in line with our Refunds & Returns Policy. Products should normally be unused, unopened and in their original packaging.

Contact us with your order number, the product name and a description of the problem. We may ask for photographs, videos or basic troubleshooting information.

For hygiene and safety reasons, opened e-liquids cannot normally be returned unless they are faulty or another issue is covered by your statutory rights.

You can contact us through our Contact Us page. If your enquiry relates to an existing order, please include your order number.

Yes. Visit our Find Your Nearest Store page to view available Sky Blue Vape Lounge locations and store information.