Refunds & Returns Policy

At Sky Blue Vape Lounge, we want you to be happy with your purchase. If there is a problem with your order, please contact us as soon as possible so we can help resolve it.

Damaged, Defective or Missing Items

If your order arrives damaged, contains a faulty product or is missing an item, please contact Sky Blue Vape Lounge within 48 hours of receiving your order.

Please do not dispose of any damaged or faulty products before contacting us, as we may need additional information to investigate the issue.

We may ask you to provide:

• Your order number
• Photographs of the product and packaging
• Batch numbers where applicable
• A description of the fault or problem
• The product itself for inspection

Where necessary, we may ask you to return the item to us so that it can be tested and inspected.

If a product is confirmed to be faulty within the first 30 days of purchase, we will offer an appropriate resolution, which may include a replacement or refund.

If the original product is no longer available, we may offer an alternative product or provide a refund.

Products damaged through misuse, accidental damage, neglect or normal wear and tear are not considered faulty and may not qualify for a refund or replacement.

Unwanted Products

If you change your mind about an unwanted product, please contact us and return it within 14 days of purchase.

Unwanted items must be:

• Unused
• Unopened
• Sealed
• In their original packaging
• In a resalable condition

Please include your original order number with the return.

Unless the product is faulty or we have made an error with your order, the customer is responsible for the cost of returning unwanted goods.

Once the returned item has been received and inspected, an eligible refund will be processed.

Original delivery charges are generally not refunded when an unwanted order is returned.

Hygiene Restrictions

Due to the nature of vaping products and for hygiene and safety reasons, some products cannot be returned once they have been opened or used unless they are faulty.

This includes:

• Used vape devices
• Opened or used pods
• Opened e-liquids
• Products that have been used orally
• Other products where the hygiene seal has been removed

Please check that you have ordered the correct product before opening the packaging.

Coils and Atomisers

Replacement coils and atomisers are consumable products and naturally have a limited lifespan.

If you believe a coil or atomiser was dead on arrival (DOA), please contact us within 48 hours of receiving it.

We may ask for the item to be returned for inspection.

If we confirm that the product was faulty when supplied, we will arrange an appropriate replacement or refund.

Normal deterioration through use, incorrect installation, incompatible equipment or misuse is not considered a manufacturing fault.

Returning an Item

Before returning anything, we recommend contacting Sky Blue Vape Lounge so that our team can advise you on the correct return process.

Products should be packaged securely to prevent damage during transit.

We recommend using a tracked or recorded delivery service when returning products, particularly for higher-value items.

Please keep your proof of postage until your return has been completed.

Unless the goods are faulty or the return is due to an error by Sky Blue Vape Lounge, we cannot accept responsibility for items that are lost or damaged while being returned to us.

Refused or Uncollected Deliveries

If a parcel is refused at the delivery address, or is returned to us because it was not collected or accepted, we will treat the order as a customer cancellation.

Once the parcel has been returned to us and inspected, we will refund the cost of the eligible goods.

Original delivery charges are non-refundable.

Where a parcel has been returned because it was refused or not collected, we may also deduct reasonable return delivery or handling costs from the refund.

This does not apply where the return has been caused by an error on our part or because the goods were faulty or not as described.

Refunds

Once we receive your returned goods, we will inspect them before processing the refund.

Approved refunds will be returned to the original payment method used when placing the order.

Depending on your bank or payment provider, it may take several working days for the refund to appear in your account.

Your Statutory Rights

Nothing in this returns and refunds policy affects your statutory rights under UK consumer law.

If you have any questions about a return, faulty item or refund, please contact the Sky Blue Vape Lounge team before sending your product back.