Shipping policy

Shipping Policy

At Sky Blue Vape Lounge, we aim to get your order to you as quickly and safely as possible.

We use trusted UK delivery services to provide reliable shipping across the UK. Delivery times shown at checkout are estimates and may occasionally be affected by factors outside our control, including courier delays, severe weather, public holidays and exceptionally busy periods.

Delivery Options

Royal Mail 48

£4.99 or FREE on UK orders over £30

Estimated delivery: 2–3 working days

Royal Mail 48 is our standard delivery option and is suitable for customers who do not require their order urgently.

Royal Mail Tracked 24

£5.99

Estimated delivery: 1–2 working days

Royal Mail Tracked 24 provides a faster tracked delivery service. Tracking information will be provided once your order has been dispatched.

Royal Mail Special Delivery – Guaranteed by 1pm

£14.99

Estimated delivery: Next working day

For customers who need their order quickly, Royal Mail Special Delivery provides a next-working-day service with delivery guaranteed by 1pm, subject to Royal Mail's service availability and postcode restrictions.

Royal Mail Special Delivery – Guaranteed by 9am

£29.99

Estimated delivery: Next working day

Our fastest Royal Mail delivery option provides next-working-day delivery by 9am, subject to postcode and service availability.

Free UK Delivery

We offer FREE standard UK delivery on orders over £30.

Where available, the free delivery option will automatically appear at checkout once the qualifying order value has been reached.

Order Processing and Dispatch

Orders are processed and dispatched on working days, Monday to Friday, excluding bank holidays.

Orders placed before our daily dispatch cut-off will normally be processed the same working day.

Orders placed after the cut-off will be processed on the next working day.

Orders placed on Saturdays, Sundays or bank holidays will be processed when our normal working hours resume.

Please note that placing an order using a next-day service does not necessarily mean it will arrive the following calendar day. Orders must be placed before the applicable dispatch cut-off and delivery services operate on working days.

Tracking Your Order

Where you have selected a tracked delivery service, you will receive tracking information once your order has been dispatched.

Please allow some time after receiving your dispatch confirmation for the tracking information to update on the courier's system.

Delivery Addresses

Customers are responsible for ensuring that the delivery address entered at checkout is complete and accurate.

Please check your address carefully before completing your order.

If you notice an error after placing an order, contact Sky Blue Vape Lounge as soon as possible. We cannot guarantee that an address can be changed once the order has entered the dispatch process.

We cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete address information supplied by the customer.

Delivery to Certain UK Postcodes

We deliver to most areas of the UK. However, some remote locations and postcode areas may have:

  • Longer delivery times
  • Limited delivery services
  • Additional courier restrictions
  • Different delivery charges

Available options for your address will normally be displayed at checkout.

Public and Bank Holidays

Orders are not normally dispatched on UK bank holidays or public holidays.

Orders placed during these periods will be processed on the next available working day.

Delivery networks may also operate reduced services around public holidays, Christmas and other busy periods, which may result in longer delivery times.

Next-Day Delivery

Next-day delivery may be available when an eligible Special Delivery service is selected, and the order is placed before the applicable dispatch cut-off.

Next-day services are subject to:

  • Courier availability
  • Your delivery postcode
  • Working-day restrictions
  • Bank holidays
  • Adverse weather or disruption outside our control

Please check the delivery option shown at checkout before completing your purchase.

Receiving Your Delivery

Certain tracked, high-value or expedited orders may require someone to be available at the delivery address.

If delivery cannot be completed, Royal Mail or the relevant courier may provide instructions for:

  • Rearranging delivery
  • Collecting the parcel from a local delivery office or collection point
  • Selecting an alternative delivery option where available

Please follow the instructions provided by the delivery company.

My Order Hasn't Arrived

If your order has not arrived within the expected delivery period, please first check your dispatch confirmation and tracking information.

Occasionally, delivery services can take longer than the estimated timeframe.

If your tracking has not updated or your parcel is significantly overdue, please contact Sky Blue Vape Lounge and provide your order number so that we can investigate the delivery for you.

Refused or Uncollected Deliveries

If an order is refused at the delivery address or returned to us because the customer failed to accept or collect the parcel, the order will be treated as a customer cancellation.

Once the parcel has been returned to us and inspected, we will refund the cost of eligible items.

Original delivery charges are non-refundable.

Where appropriate, we reserve the right to deduct reasonable return shipping or handling charges from the refund.

This does not apply where the parcel has been returned due to an error by Sky Blue Vape Lounge or because the goods are faulty or not as described.

Damaged or Missing Items

If your order arrives damaged, contains a defective product or is missing an item, please contact Sky Blue Vape Lounge within 48 hours of receiving your parcel.

Please do not dispose of damaged products or packaging before contacting us, as we may require photographs, batch information or the product itself as part of our investigation.

For full information about faulty goods, unwanted products and returns, please see our Refunds & Returns Policy.

Returns

If you wish to return an eligible product, please contact Sky Blue Vape Lounge before sending it back.

Unwanted products must meet the requirements set out in our Refunds & Returns Policy, including being unused, unopened and in their original packaging where applicable.

Due to hygiene and safety requirements, opened or used vaping products may not be eligible for return unless they are faulty.

Delivery Delays

Delivery times are estimates unless a guaranteed delivery service specifically states otherwise.

Sky Blue Vape Lounge cannot be held responsible for delays caused by circumstances outside our reasonable control, including:

  • Courier disruption
  • Severe weather
  • Industrial action
  • Public holidays
  • Transport disruption
  • Unusually high parcel volumes
  • Events affecting national delivery networks

We will always do our best to help investigate significantly delayed orders.

Contact Us

If you have any questions about delivery, tracking or an order you have already placed, please contact Sky Blue Vape Lounge through our Contact Us page.

When contacting us about an existing order, please include your order number so that we can assist you as quickly as possible.